Frequently Asked Questions

Shipping Times for Our Products?

We take 1-3 business days to process your order, followed by 8-15 business days for delivery.

Do You Ship Worldwide?

Yes, absolutely. We deliver worldwide.

Where Do We Ship Your Product From?

Our products are stored in the United Kingdom, Germany, France, and China. Occasionally, if a product is out of stock in one country, we will ship your order from a warehouse in another country to deliver it to you as quickly as possible! All customs and clearance fees will be paid before shipment by Joololo, so don't worry, you won't have to pay any fees! Our worldwide delivery time is around 10 days, but in rare cases, it can take up to 15 - 20 days.

Do You Provide Product Tracking/Tracing Information?

Yes, wait 3 to 4 days after your order, and you will receive the tracking number via the email address provided during the order. If you haven't received anything after 5 days, please request it via email at contact@joololo.com

Some Items from My Order Are Missing, What Happens?

Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I Received a Damaged Item. What Can I Do?

We are sorry to hear that. Just send us an image of the damaged item in question to the email address: contact@joololo.com, and we will send you a similar replacement item as quickly as possible.

Where Are You Located?

We are located in Vitry-sur-Seine, France.

I Still Have Not Received My Order. What Is Taking So Long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@joololo.com

Do You Have a Refund Policy?

We do our best to resolve any issues our customers might face with their online items. If you still wish to receive a refund on your order, we can certainly proceed with the payment, provided the recourse is made within 14 days following the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy [refund policy link].

What Happens If I Want to Cancel My Order After Placing It?

Please note that once an order is placed, it is subsequently confirmed, and once confirmed, it is immediately processed by our logistic system to ensure the fastest delivery possible. This means the order is taken over by one of our other warehouses for execution without delay. Due to this efficient processing, we are unable to cancel orders once they have been confirmed. If you wish to cancel your order, contact us as quickly as possible by email. If an order has been placed and then confirmed for more than an half hour or two hours, it is impossible to cancel due to its progression in the shipping process. We kindly ask our customers to check their order carefully before submitting it to avoid any inconvenience.

How to Cancel My Order?

If you wish to cancel your order, contact us as quickly as possible by email. If your order has not been confirmed, we can refund you directly. However, please note that from the moment we confirm your order, we no longer have the possibility to cancel it. Your solution will then be to return the product to us once received, in accordance with our return and refund policy.