Delivery Policy

Our Commitment to Delivering Your Orders

We are committed to delivering your orders as quickly as possible and for free. Please consider the following information regarding our delivery policy:

1. Delivery Times: Standard delivery times for our products range from 8 to 15 business days from the order confirmation date. This period may vary depending on your geographic location and logistic constraints. Please note that business days exclude weekends and public holidays.

2. Order Preparation: We strive to prepare and ship your order within 1 to 3 business days from receiving your payment and order confirmation. This includes order processing, information verification, packaging, and labeling.

3. Delivery Options: We partner with reliable logistic partners to ensure the secure delivery of your products. Available delivery options may vary based on your residence location and the type of product ordered. When placing your order, you will have the opportunity to select from the available delivery options.

4. Order Tracking: Once your order is shipped, we will provide you with a tracking number that allows you to monitor the progress of your delivery. You can use this tracking number on our website or the website of our logistic partner to get current location information of your parcel.

5. Delivery Delays: While we aim to meet the advertised delivery times, some factors beyond our control may cause unexpected delays. These factors may include adverse weather conditions, logistic issues, or exceptional circumstances. In such cases, we will do our utmost to inform you of the delays and resolve the situation as quickly as possible.

6. Handling Incorrect or Incomplete Delivery Addresses

In our commitment to ensuring fast and accurate delivery, we recognize that customers may occasionally provide an incorrect or incomplete address. Here is our policy for these situations:

• For customers without delivery protection: If a delivery fails due to an incorrect or incomplete address provided by the customer, and the customer wishes for the product to be resent, they will be responsible for covering the costs of this second shipment. This measure ensures that we can maintain our high standard of service while respecting the logistics involved in resending.

• For customers with delivery protection: Customers who opted for delivery protection at the time of their purchase will incur no additional charges for resending their product. Delivery protection is designed to secure against exactly these situations, offering peace of mind and additional security for your delivery.

Cancellation and Refund Requests: If a customer, following a failed delivery attempt due to an incorrect or incomplete address, decides not to pay for a second shipment and instead requests a cancellation and refund, a restocking fee of 25% will be applied. These fees will be deducted from the total amount of the refund to cover the logistical and processing costs incurred by our company due to the incorrect information provided. This policy is in place to ensure fairness and to partially recover the costs generated by the failed delivery attempt.